Privacy Policy

Effective Date: January 1, 2025
Company: Bedrock Basements Limited
Website: https://bedrockbasements.ca
Contact: info@bedrockbasements.ca | (905) 251-2250

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, project details, and payment information.
  • Technical Information: IP address, browser type, cookies, and analytics data.
  • Referral/Contractor Data: Information from independent contractors who refer customers.

2. How We Collect Information

  • Through online forms, inquiries, and bookings.
  • Through cookies, website analytics, and tracking tools.
  • Through communication by phone, email, or text.

3. Why We Collect Information

  • To provide and manage renovation services.
  • To process payments and issue invoices.
  • For customer service, support, and warranty claims.
  • For marketing and promotions (with your consent).
  • To comply with legal obligations.

4. Sharing of Information

We may share data with:

  • Payment processors (secure handling of transactions).
  • CRM and marketing platforms (email communications, analytics).
  • Subcontractors and independent contractors (only as needed to perform work).
  • Legal authorities if required by law.

5. Cookies and Tracking

Our website uses cookies and analytics (e.g., Google Analytics) to understand usage and improve performance. You may disable cookies in your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. User Rights

Under Ontario and applicable international laws, you may:

  • Request access to your personal information.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.
  • Withdraw consent where processing is based on consent.

Requests can be sent to info@bedrockbasements.ca.

8. International Compliance

  • GDPR (EU): If you are located in the EU, you have additional rights including data portability and objection to processing.
  • CCPA (California): If you are a California resident, you may request disclosure of data collected and request deletion.

9. Data Retention

We retain customer data for as long as necessary to provide services, fulfill legal obligations, and enforce contracts, typically up to 7 years unless required otherwise by law.

10. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect data from minors. If a child has provided us data, please contact us for deletion.

11. Changes to Privacy Policy

We may update this Policy from time to time. Updates will be posted on our website with the revised “Effective Date.”

12. Contact Information

For privacy concerns, please contact us at:
info@bedrockbasements.ca
(905) 251-2250